Warranty

Lauf Warranty Policy

Lauf products come with a 7-year warranty from the original purchase date, covering material and manufacturing defects for the first owner. This includes all Lauf-made components—frames, forks, and handlebars. If something’s not right, fill out the appropriate contact form here below, and we’ll get on it.

For second-hand owners, the warranty is 2 years from the original delivery date. To verify eligibility, simply provide the frame or fork serial number.

No matter where you are, Lauf handles warranty claims the same way worldwide—we stand by our products, always.

Warranty Claim Process & Timeline

Warranty claims typically take up to 5 to 15 business days to process, depending on the issue, your location, and part availability. We know downtime is no fun, so we aim to get you rolling again as fast as possible. That said, some cases take longer, and we appreciate your patience as we sort things out properly.

As part of the warranty claim process, you may be required to send the faulty product to Lauf for inspection. If so, Lauf will cover the shipping costs. 

If you receive a replacement product from Lauf, you must return the faulty item, which will become Lauf’s property. Lauf covers shipping costs and will reimburse reasonable bike rebuilding costs with proof of payment from a bike shop. If costs exceed standard rates, Lauf may limit reimbursement. Lauf does not warranty mechanical labor.

Owner Responsibility

A bike that rides as well as a Lauf deserves proper care. Owners are responsible for proper assembly and maintenance, including checking torque settings, keeping an eye on bearing wear, and regular upkeep. Neglecting these can void your warranty—so treat your bike right, and it’ll return the favor.

What’s Not Covered

• Paint damage after delivery and riding (if you notice a defect right out of the box, let us know!).
• Normal wear and tear.
• Misuse, neglect, crashes (see Crash Replacement for crash-related support).
• Any modifications to the frame, fork, or handlebars, including drilling, sanding, structural changes, or repainting.

Towing a trailer will void the warranty, please see this note.

3rd Party Components

Third-party components on your bike (e.g., groupset, wheels, saddle, stem) are covered by their respective manufacturers. Contact them directly for warranty claims:

• e*thirteen: Contact e*thirteen directly. Warranty support here.
• Fizik: Contact us via the third-party warranty form below.
• FSA: Contact us via the third-party warranty form below.
• Goodyear: Reach out to a distributor or Goodyear directly. Find a distributor here or support here.
• Maxxis: Contact Maxxis directly. Warranty support here.
• SRAM: All SRAM warranty cases, including issues with Zipp and RockShox products, are processed through SRAM-certified dealers, who will provide any necessary replacement parts. You can find the SRAM dealer locator here. For Zipp and RockShox products, please follow the warranty procedures outlined on the SRAM website.

If you run into a dead end with any of these, fill out the warranty form below, and we’ll do what we can to help.

Regional Variations

No matter where you ride, our warranty stays the same. We handle claims consistently worldwide—because a Lauf rider is a Lauf rider, wherever they are.

Additional Notes

If your Lauf product is over 7 years old and you need support, reach out. We still care about you!