Warranty
Lauf Cycles Warranty Policy
Lauf products come with a 7-year warranty from the original purchase date, covering material and manufacturing defects for the first owner.
This includes all Lauf-made components—frames, forks, and handlebars.
If something’s not right, fill out the contact form below—we’ll look into it.
Second-hand owners are covered for 2 years from the original delivery date.
To verify eligibility, provide the frame or fork serial number.
No matter where you are, we aim to handle warranty claims consistently worldwide—we stand by our products.
Warranty Claim Process & Timeline
- Claims typically take 5–15 business days to process
- Timing depends on the issue, location, and part availability
- Some cases may take longer—we appreciate your patience
If required, you may need to send the faulty product to Lauf for inspection.
We cover shipping for warranty claims where required by law, and in many cases we’ll take care of it for you.
Replacements & Labor
If a replacement product is issued:
- The faulty item may need to be returned (it becomes Lauf property)
- We cover shipping for warranty claims where required by law, and in many cases we’ll take care of it for you
- We may cover reasonable bike rebuilding (labor) costs, with prior approval from Lauf Cycles
To qualify for labor reimbursement:
- A quote must be reviewed and approved by Lauf in advance
- Proof of payment must be provided after completion
If costs exceed standard rates, reimbursement may be limited.
For Lauf True Grit / Anywhere bikes more than 4 years old, Lauf covers 50% of frame swap labor costs (when applicable under warranty).
Note:
- Third-party components (e.g. bottom brackets, brake hoses) are not covered—only labor costs may be eligible
Product Availability
If a warranted product is discontinued, Lauf may replace it with the closest available equivalent.
In some cases, a replacement may be supplied in a different color than the original.
Owner Responsibility
A bike that rides as well as a Lauf deserves proper care.
Owners are responsible for:
- Correct assembly
- Proper torque settings
- Monitoring bearing wear
- Regular servicing
Neglecting these steps may void your warranty.
What’s Not Covered
- Paint damage after delivery and riding
(If you notice a defect out of the box, let us know) - Normal wear and tear
- Misuse, neglect, or crashes
(See Crash Replacement for support) - Modifications to frame, fork, or handlebars
(drilling, sanding, structural changes, repainting) - Use of trailers or towing devices is not covered under this warranty.
- Damage resulting from improper transport, packing, or storage
- Mechanical labor itself isn’t covered under this warranty.
Third-Party Components
Third-party components on your bike (e.g., groupset, wheels, saddle, stem) are covered by their respective manufacturers. Contact them directly for warranty claims:
- DT Swiss: Contact DT Swiss directly for warranty claims here.
- TQ: Contact us via the warranty form below
- e*thirteen: Contact e*thirteen directly. Warranty support here.
- Fizik: Contact us via the third-party warranty form below.
- FSA: Contact us via the third-party warranty form below.
- Goodyear: Reach out to a distributor or Goodyear directly. Find a distributor here or support here.
- Maxxis: Contact Maxxis directly. Warranty support here.
- SRAM: All SRAM warranty cases, including issues with Zipp and RockShox products, are processed through SRAM-certified dealers, who will provide any necessary replacement parts. You can find the SRAM dealer locator here. For Zipp and RockShox products, please follow the warranty procedures outlined on the SRAM website.
If you run into a dead end with any of these, fill out the warranty form below, and we’ll do what we can to help.
Regional Variations
No matter where you ride, we aim to handle warranty claims consistently worldwide, while respecting applicable local laws and regulations.
Additional Notes
If your Lauf product is over 7 years old and you need support, reach out. We still care about you!
Legal Notice
To the extent permitted by applicable law, Lauf Cycles is not responsible for indirect, incidental, or consequential damages resulting from the use of the product.
This is the only express warranty provided by Lauf Cycles. Where permitted by law, any implied warranties—including merchantability or fitness for a particular purpose—are limited to the same duration as the warranty period above.