Customer Support
Can’t find what you’re looking for in the FAQ?
The quickest way to reach us during business hours is Live Chat! Click the red chat bubble in the bottom right corner to connect with an agent instantly.
You can also use our customer support forms below to get in touch.
Still have sizing questions?
Not sure which size to choose?
If you’re on the edge of a size:
- Size up for a relaxed, upright fit or long legs.
- Size down for an aggressive, race-oriented fit or shorter legs.
- Check your inseam: Compare your cycling inseam to the standover height in the bike’s Geometry chart. If your inseam is just below or slightly above the standover height, sizing down can work.
How to measure your cycling inseam:
- Stand with your back against the wall, feet 6–8 inches apart, barefoot.
- Place a book between your legs, spine-up, as if it were a bike seat.
- Have someone measure from the top of the book to the floor (cm). That’s your inseam.
Still unsure? Fill out our size recommendation form here below and we’ll help you find the perfect fit!