The True Lauf Promise
We want you to "fall in lauf" with your new bike! That’s why we give you 30 days to ride it, test it, and see if it’s your perfect match. If it’s not, we’re here to help with a smooth return process.
Return Policy Overview
- 30-day bike trial
- Free size swaps
- Free return shipping
- Restocking fee for refunds or different models/colors
- Bike must be returned clean and in good condition
- Racing, major modifications, and abnormal wear void returns
Before You Return Your Lauf Bike
Small fit adjustments can make a big difference:
- Saddle height
- Stem position
- Tire pressure
Need help? Contact our CS team before starting a return.
Trial Rules
The following may void or affect your return eligibility:
- Racing or competitive events
- Major modifications (including tubeless setups, chain waxing, or non-standard parts)
- Missing original parts or accessories
- Airline or heavy travel use causing abnormal wear
- Excessive dirt or poor cleaning condition
Bike condition affects refund amount. See Condition & Refunds below.
How to Return Your Bike
1. Submit the Bicycle Return Form within 30 days of delivery.
2. Take clear photos of the bike and any wear areas.
3. Pack the bike securely in the original box with all protective materials.
4. Contact Lauf Customer Support for a return label.
5. Ship the bike to the Lauf Cycles warehouse.
Packing videos:
- Seigla / Úthald → Click Here!
- Elja → Click Here!
Once the bike arrives and passes inspection, we’ll process your refund.
No original box? Your local bike shop can professionally pack the bike for you. Packing costs are not covered by Lauf Cycles.
Important Packing Information
Customers are responsible for proper packing and protection during return shipping.
Damage caused by insufficient packaging or unsecured parts may result in refund deductions.
Fees for All Returns and Exchanges
The original shipping fee of $99 USD is non-refundable.
International Orders — VAT, Customs & Duties
For orders shipped outside the United States under DAP (Delivered at Place) terms, customers are responsible for any VAT, customs duties, import taxes, brokerage fees, or other charges assessed by the destination country upon import.
These charges are paid by the customer and are non-refundable by Lauf Cycles if the bike or other product is returned.
Any VAT, customs duties, import taxes, or other import-related charges paid to customs authorities, carriers, or other third parties are not included in the purchase price paid to Lauf Cycles and will not be included in the refund.
Customers are also responsible for any taxes, duties, customs charges, or other fees that may arise in connection with returning an international order, where applicable.
Local laws and regulations may affect a customer’s ability to recover certain taxes or duties directly from the relevant customs or tax authority.
Free Size Swaps
- Lauf covers return shipping
- No restocking fee applies
- Bike must be returned in mint condition with all original parts and accessories
Minor scuffs may incur a refurbishment fee. Bikes with noticeable wear may be processed as standard returns.
Standard Returns
Returns for refunds, different models, or different colors are processed as a standard return and new order.
Restocking fees:
- 1–14 days → $100
- 15–30 days → $200
Lauf covers return shipping for standard returns.
Important
Final refund amount may vary depending on bike condition.
Condition & Refunds
Mint (Excellent)
Almost no signs of riding.
Refund: Full refund
Good
Light cosmetic wear or small scratches.
Refund: 5% deduction
Fair
Visible scratches, scuffs, or drivetrain wear.
Refund: 8–10% deduction
Poor
Heavy wear, dents, deep scratches, or damaged components.
Refund: 15% deduction, partial refund, or no refund
Minor dust or light road dirt from normal testing is acceptable.
Inspection photos and notes will be shared if deductions apply.
Additional Fees
- Missing or non-original parts: $5–$30 per item (chargers, cords, bar tape, or tires)
- Reassembly/restoration to factory setup: $30 per item
- Excessive cleaning required: $100
Examples include tire swaps, stem adjustments, or bar tape rewrapping.
Return Policy for Framesets, Components & Accessories
Eligibility
- 14-day return period
- Must be unused, mint condition, and in original packaging
Non-returnable items:
- Water bottles
- Used/worn bib shorts
Returns
- Submit the Components & Accessories Return Form within 14 days.
- Follow instructions from Customer Support.
- Ship using a tracked shipping service and provide tracking information.
NOTE:
Customers are responsible for return shipping costs on framesets, components, and accessories.
Lauf Cycles is not responsible for shipping damage caused by insufficient packaging.
Processing & Refunds
- Approved refunds are issued to the original payment method.
- Original shipping charges are non-refundable.
- For international orders, VAT, customs duties, import taxes, brokerage fees, and other import-related charges paid in connection with the original shipment are not refunded by Lauf Cycles.
- Customers will be contacted regarding missing parts, damage, or ineligible returns.
Customer Support
Questions about setup, sizing, or returns? Reach out — we’re happy to help.
Not sure about your size? We strongly recommend contacting our Customer Support team through the CS form or Live Chat before placing your order. Our team can help you choose the right size based on your measurements, riding style, and preferences.
This is especially important for customers outside the United States. International returns can be costly and have a greater environmental impact due to long-distance shipping, so we encourage you to contact us before ordering if you have any questions about sizing.
Legal
All returns are subject to inspection and approval by Lauf Cycles.
US customers: governed by Virginia law.
International customers: local consumer protection laws may also apply.
Lauf Cycles reserves the right to update this policy at any time.
Please select the appropriate return form below and include clear photos of the product you wish to return.